Return policy

If your order arrives and it is not right, we will fix it, we promise.

Ordered the wrong item? You can return any new, unused and unopened item within 14 days of delivery of your item. We will issue a refund to your original payment method, minus original shipping costs and a 10% restocking fee.

Refund Policy

We do not accept any return due sensible as industry and safety.

Order Cancellation / Modifications

  • Orders can be modified or cancelled only while their status is labeled “Unfulfilled.” Once an order has a status of “Fulfilled,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Damaged Goods:

  • Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier ( USPS, DHL). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Returns Process:

You can request a return authorization number (RA#) by sending us an email to sales@organicformula.net.

We will respond to your return request promptly. You have 14 days from the day the RA is issued to return your item so please be sure to ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer’s product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. We will follow up to the return request with the RA# and additional return instructions.

Please retain your return tracking information. organicformula.net is not responsible for packages lost during shipment. You will receive a confirmation email from organicformula.net when your return is processed .

Questions / Concerns

Return policy subject to change without notice.