Return policy
If your order arrives and it is not right, we will fix it, we promise.
Refund Policy
We do not accept any return due sensible as industry and safety.
Order Cancellation / Modifications
- Orders can be modified or cancelled only while their status is labeled “Unfulfilled.” Once an order has a status of “Fulfilled,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Damaged Goods:
- Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier ( USPS, DHL). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
Questions / Concerns
- If anything is unclear or if you have a special circumstance, give us a shout at sales@organicformula.net
Return policy subject to change without notice.